APPLICATION DEVELOPMENT AND SUPPORT
International Fashion Retail Chain
Challenge
The second largest global clothing retailer. It operates in 18 countries. There are over 450 stores spread all over the world. Company offers a diverse range of products, including: baby, children's, women's and men's clothing, accessories and footwear; beauty products; housewares and confectionery. The chain sells clothing at prices below those typically charged by other retailers.
The customer required the development and rollout of an application in two new countries while working with a small team already engaged in ongoing improvements and providing continuous service support. The task demanded efficient resource utilization and seamless execution within tight timelines.Solution
A complex yet user-friendly application was developed to streamline retail operations globally. The application offered:
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Fast and intuitive sales processes for cashiers, enabling quick product transactions.
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Finance tracking capabilities for store managers, ensuring seamless oversight of financial
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operations.
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Monitoring services
The application was integrated with:
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Peripheral fiscal devices and software services
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Customer finance systems and reporting.
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Customer product systems for stocs inventory and product updates.
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To ensure uninterrupted service, the support team maintained 24/7 monitoring and proactively resolved issues
Results
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Released 100 + stores in two new countries with 800 Tills in total for 3 months
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240 stores in different regions under 6 FTE L2 and L3 support teams
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Developed integration with customer internal access management, new type of peripheral, self-checkout Tills
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100 SLA during the service, high customer satisfaction
