BUSINESS APPLICATIONS MANAGEMENT
Global IT company
Project
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SERVICES PROVIDED
Challenge
Find ways to solve customer problems with support of 80+ applications in different technology stacks:- increase business profitability due to the high quality of application support
- cost regulation of application support
- successful project implementation: meeting deadlines, working within budget
- attraction of qualified resources
- work on processes, compliance with SLA
- no complaints from users
Solution
- Transition from the previous supplier to our standard application support
- Ensuring the operation of software and its development in accordance with the business objectives of the Customer
- 2nd, 3rd, 4th line of support and application development
- Incident, Problem and Change Management as per ITIL in agreed SLAs
- Version and Configuration Management
- Monitoring Service and Technicians On Call 24/7
- Continuous improvement process
Results
- Customer concentrated on own business and increased margin
- Professional team
- Trusted long-term partnership relations with Customer
- SLA fulfillment > 99,8%
- High Customer satisfaction
- Delivered application development projects in time, in budget fully meeting business goals and Customer expectations
Customer’s feedback:
Stephan Slach, Lead Service Manager, Fujitsu:
A big THANK YOU to you all and for the whole team for your great service delivered and your personal commitment over so many years!
